FAQs

1.How Do I Pay For My Order ?

We accept Credit Card as our secure payment method.

2. Will I have to pay taxes?

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 12 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. How much does shipping cost?

You can enjoy free shipping on orders.

2. How long will it take for my order to arrive?

Processing time: 1 – 3 Business days (Monday to Friday)

Shipping to  Shipping Time Price
United States 10 – 17 business days (Monday to Friday) Free

Total delivery time = processing time + shipping time

Shipping time varies by location.

3. How can I track my order?

Please note that the tracking info is sent to the email that is provided to us and before the courier comes and does their pick ups from our warehouse. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available. .Please contact us if you haven’t received a tracking number within 3-5 business days since the order was placed.

 4. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at serviec@creatediydesign.com. We’ll either resent a new one to you or give you a full refund.